Terms of Service
1. Agreement to these terms
These Terms of Service govern your use of the Mae & Case website and any purchase you make through it. The website is owned and operated by KJ Ecom.
By accessing or using this website, you agree to be bound by these terms and by our related policies, including our Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Policy and Disclaimer.
If you do not agree with these terms, please stop using the website.
By using this website you confirm that you are at least 18 years old, or the legal age of majority where you live.
2. Using the website
You agree to use this website for lawful purposes only. You must not:
- Breach any applicable law or regulation
- Interfere with the security or the functioning of the website
- Upload malicious code, viruses or harmful content
- Use the website for fraudulent or unauthorised activity
We may restrict or end your access if we suspect misuse.
3. Intellectual property
Everything on this website — written content, product imagery, branding, graphics, logos and design — is owned by or licensed to KJ Ecom and protected by intellectual property law.
You may not reproduce, distribute, alter or make commercial use of any part of it without our written permission.
4. Product information and availability
We aim to show accurate product descriptions, images and prices. Even so:
- Availability can change without notice
- Colours can look different depending on your screen or device
- Descriptions and sizing details are a guide, as explained in our Disclaimer
We may limit quantities or discontinue a product at any time.
5. Orders and payment
Placing an order is an offer to buy from Mae & Case. We accept that offer when we confirm your order by email.
We may accept, decline or cancel an order for reasons including:
- Problems authorising payment
- Suspected fraud or misuse
- Pricing or technical errors
- Stock availability
Payments are processed securely through Shopify and its payment partners, as set out in our Payment Policy. You agree to give accurate and complete billing and delivery details.
6. Pricing and errors
All prices are shown in Australian dollars and may change without notice. The price you pay is the price shown at checkout.
Errors in pricing, descriptions or availability occur occasionally. Where that happens we may correct the error and cancel or adjust the affected order, and we will contact you before dispatch so you can choose to proceed at the correct price or cancel for a full refund.
7. Shipping and delivery
Estimated delivery times are a guide and are not guaranteed. Delays can happen because of:
- Carrier disruption
- Weather
- Operational delays
- Busy periods and high volumes
You are responsible for giving accurate delivery details when you order. Full timings are in our Shipping Policy.
8. Returns, refunds and cancellations
Returns and refunds are handled under our Return and Refund Policy. In short:
- You can request a return within 30 days of delivery
- You can ask us to cancel an order at any time before it is dispatched
- Returned items need to meet our eligibility conditions
Please read the full policy for the detail. None of it affects your rights under the Australian Consumer Law.
9. Accounts and your responsibility
If you create an account, you are responsible for keeping your login details confidential and for everything that happens under your account.
10. Third party services
Our website may link to third party services, tools or websites. We do not control them and we are not responsible for their content, policies or practices.
11. Feedback and submissions
Any feedback, suggestion, review or other submission you send us may be used by Mae & Case without restriction or payment. You agree that what you submit does not breach any law or infringe anyone else's rights.
12. Disclaimer of warranties
This website and its content are provided on an as-is and as-available basis. We do not guarantee that the website will run uninterrupted, secure or error free.
To the fullest extent the law allows, we exclude all warranties, express or implied. Nothing in this section affects your rights under the Australian Consumer Law.
13. Limitation of liability
To the extent permitted by law, KJ Ecom is not liable for any indirect, incidental or consequential loss arising from your use of this website or the products you buy through it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in these terms limits or excludes any right that cannot be limited or excluded under applicable law.
14. Indemnity
You agree to indemnify and hold harmless KJ Ecom, its affiliates, employees and partners against any claim, damage or expense arising from:
- Your breach of these terms
- Your misuse of the website
- Your breach of any applicable law
15. Termination
We may suspend or end your access to the website at any time if we believe these terms have been breached.
16. Governing law
These terms are governed by the laws of the Netherlands, where our company is registered. If you are a consumer in Australia, you also have the benefit of the protections available to you under Australian consumer law, and nothing in these terms removes those rights. Where Australian law allows, you may bring proceedings in the courts of the place where you live.
17. Changes to these terms
We may update these terms from time to time. Any change is posted on this page, and continuing to use the website means you accept the revised terms.
18. Contact
Mae & Case is owned and operated by KJ Ecom, a company registered in the Netherlands.
- Registration number: 91412749
- Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
- Support hours: Monday to Friday, 9:00 am – 5:00 pm
- Email: hello@maeandcase.com
- Contact form: send us a question through our Contact Us page
A real person reads every message and we usually answer within 24 hours on business days.