Payment Policy
This Payment Policy explains how we take and handle payment for orders placed through the Mae & Case website. By going ahead with a purchase you agree to everything set out below, alongside our Terms of Service.
Payment authorisation
At checkout we run an authorisation check on your chosen payment method to confirm the funds or credit are in place. A successful authorisation completes the transaction and confirms your order.
If your payment fails verification or is declined by your provider, your order is not confirmed and no money is taken. You are welcome to try again with corrected details or use a different method.
Accepted payment methods
We offer a range of secure ways to pay:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
The options available to you are shown at checkout and can vary slightly depending on your device or location.
Secure transactions
Every payment runs through Shopify's secure payment infrastructure, backed by strong encryption and fraud detection. Your financial details are handled with care and are never stored on our servers, as explained in our Privacy Policy.
Occasionally an order is flagged for extra security review. If that happens there may be a short delay in processing, or in rare cases the order may need to be cancelled as a precaution.
Prices and currency
The price you see before checkout is exactly what you are charged. Mae & Case adds no surprise charges after your order is placed, and there is nothing extra to pay on delivery.
All transactions are processed in Australian dollars. Any exchange rate movement or additional fee charged by your own bank is at the discretion of your financial institution.
Bundle savings and discount codes
Bundle savings apply automatically at checkout when you add more than one item to your cart, with no code needed: 2 items save 10%, 3 items 15%, 4 items 20%, and 5 or more 25%. Mix and match anything in the store.
Only one discount code can be used per order, and discount codes cannot be combined with bundle savings unless we state otherwise.
Pricing errors
We take care to price everything correctly. If a product is listed at the wrong price because of a genuine error, we will contact you before dispatch and give you the choice of paying the correct price or cancelling for a full refund.
Refunds
Where a refund has been approved under our Return and Refund Policy, the money goes back to the same payment method used for the original purchase. How long it takes to appear depends on your bank or payment provider, though we process our side within the timeframes set out in that policy.
Payment issues and chargebacks
If a payment is reversed, disputed or withdrawn after it was authorised, we may place the related order on hold or cancel it until the matter is resolved. Depending on the situation, further verification or re-payment may be required, in line with our Terms of Service.
Policy updates
We may revise this policy from time to time to keep it aligned with our business and with relevant regulation. Any update takes effect as soon as it is posted on this page. Continuing to use the website after a change means you accept the updated terms.
Contact
Mae & Case is owned and operated by KJ Ecom, a company registered in the Netherlands.
- Registration number: 91412749
- Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
- Support hours: Monday to Friday, 9:00 am – 5:00 pm
- Email: hello@maeandcase.com
- Contact form: send us a question through our Contact Us page
A real person reads every message and we usually answer within 24 hours on business days.