Frequently Asked Questions

Browse our collections, choose your size and colour, and click Add to Cart. When you're ready, head to checkout and pay with any of our accepted payment methods. You'll get a confirmation email the moment your order is placed. Full details are in our Payment Policy.

Email us as soon as you can at hello@maeandcase.com with your order number. If your order hasn't been dispatched yet, we'll change or cancel it and refund you in full. Once it's on its way, you can return it under our Return and Refund Policy instead.

Email us straight away with your order number and the correct address. If your order hasn't shipped, we'll update it. Once a parcel has been dispatched we can't redirect it, though if it comes back to us we'll contact you to arrange redelivery. See our Shipping Policy for more.

You'll receive a confirmation email as soon as your purchase goes through. If you don't see it within a few minutes, check your spam or junk folder. Still nothing? Email us and we'll resend it.

Most orders arrive within 5–10 business days from the day you order. Here's the timeline:

• Order cut-off time: 5:00 pm on business days
• Processing time: 1–3 business days
• Transit time: 4–7 business days

Regional and remote addresses can take a day or two longer. Delivery timeframes are estimates and can be affected by carrier delays, weather and public holidays. Full details are in our Shipping Policy.

Shipping is free on every order within Australia. No minimum spend, no hidden fees, and nothing extra to pay on delivery.

Our pieces are made and dispatched by our manufacturing partners overseas and sent directly to you. That's why we quote 5–10 business days rather than next-day delivery, and it's how we keep prices where they are.

Yes. Once your order is dispatched you'll get an email with your tracking link so you can follow it the whole way. You can also track your order at any time.

Delays happen occasionally with high volumes, carrier disruptions or bad weather. If your order hasn't arrived within 10 business days of dispatch, email us your order number and we'll chase the carrier ourselves.

First check with neighbours, building reception, and any safe spots near your door where it might have been left. If it still can't be found, email us with your order number and we'll investigate with the carrier straight away.

You have 30 days from the day your order is delivered. Items need to be unworn, unwashed and in original condition with tags attached, and swimwear needs the hygiene liner intact. Email us with your order number and which item you'd like to return, and we'll send the return address and instructions. The full terms are in our Return and Refund Policy.

Email us your order number and the item you want to return. We'll reply within 24 hours on business days with the return address and what to do. Please don't post anything back before contacting us, as returns sent without instructions can go astray.

For a change of mind or the wrong size, return postage is yours. We recommend a tracked service, as we can't process a return we don't receive. If the item arrived faulty, damaged or wasn't what you ordered, we cover the return cost in full.

Yes, subject to availability. Email us and we'll walk you through it.

We'll put it right at no cost to you. Email us with:

• Your order number
• A short description of the problem
• A photo or two of the item and the packaging

We'll arrange a free replacement.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren't of acceptable quality. Nothing in our Return and Refund Policy or Terms of Service limits those rights.

For shoes, pick a size on the product page and it shows the foot length in centimetres and inches. Measure from your heel to your longest toe and match the number — it's the most reliable way to buy shoes online. For clothing, pick a size and you'll see the body measurements that size suits. Still unsure? Email us your usual size and one brand you're comparing to, and we'll give you a straight answer.

Our pieces are cut relaxed rather than fitted, so if you're between sizes we'd take the larger one. Sizing can vary a little between styles, which is why we list measurements on every product page rather than asking you to guess from a letter. See our Disclaimer for how to use our sizing guidance.

Send it back within 30 days of delivery for a refund or an exchange. See our Return and Refund Policy for how to start one.

We work hard to show each piece as accurately as we can. Colours can look different from one screen to another, and prints vary slightly between batches, so what arrives may differ a little from the photo. If you have a question about a specific piece before ordering, just ask. More on this in our Disclaimer.

Some styles come back seasonally, though not all. Joining our email list is the best way to hear about new arrivals and restocked favourites.

Yes, and they apply automatically at checkout with no code needed:

• 2 items — extra 10% off
• 3 items — extra 15% off
• 4 items — extra 20% off
• 5 or more — extra 25% off

Mix and match anything in the store. Just add your items to the cart and the discount applies at checkout. See our Payment Policy for how discounts combine.

Email hello@maeandcase.com, or use the form on our Contact Us page. Our support hours are Monday to Friday, 9:00 am – 5:00 pm. A real person reads every message and we answer within 24 hours on business days.

Mae & Case is owned and operated by KJ Ecom, a company registered in the Netherlands.

• Registration number: 91412749
• Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands

Yes. Our store runs on Shopify, one of the most widely used e-commerce platforms in the world. All transactions are encrypted, and we accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. Your card details are never stored on our servers. How we handle your personal information is set out in our Privacy Policy.